Frequently Asked Questions
Question: How quickly will my tours be online?
Answer: Virtual Tours are processed and delivered to you within 48 hours of being photographed. There may be a delay if your tour is shot over a weekend.
Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour including a "Branded" tour as well as an "Unbranded" tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.
Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.
Question: If I change my company or contact information, do I have to recreate my tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.
Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window. We would need the floor plan emailed to us and we will insert it into the virtual tour for you.
Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for additional price we will customize one of our templates for you.